Frequently Asked Questions

Everything you need to know about shopping at Ardene

How can I track my order?

Once your order has been shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that items marked as 'Final Sale' cannot be returned.

Do you offer international shipping?

Currently, we ship to addresses within Canada and the United States. Shipping rates and delivery times vary based on the destination and the shipping method selected at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Afterpay for flexible interest-free installments.

How do I determine my size?

You can refer to our comprehensive Size Guide located on each product page. It provides detailed measurements for tops, bottoms, footwear, and accessories to help you find the perfect fit.

Can I modify or cancel my order after it's been placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to modify or cancel an order once it has been confirmed. You may return the items once they are received.